Legal Questions We Hear Often
Go to the login page and tap 'Forgot Password'. We'll send a recovery link to your registered email. If you can't access that email, open live chat and our team will verify your identity via your deposit payment method before resetting your account. Recovery typically takes under two hours.
Yes. Go to Settings → Account Details to update your email. To change your primary deposit method, go to Wallet → Payment Methods and add a new DANA, OVO, GoPay or QRIS account. The new method must be registered in your name and will be verified on your next deposit.
Report it to our support team immediately via live chat with your transaction ID and the date. We freeze your account pending investigation, review the payment receipt and notify your payment provider if the transaction is fraudulent. Reversals typically complete within 3–5 business days.
Withdrawals via DANA, OVO, GoPay and QRIS usually reach your account within 30 minutes. Bank transfers may take 1–3 business days depending on your bank's processing speed. Amounts over Rp 5,000,000 require identity verification and may hold for up to 72 hours for anti-fraud review.
You can close your account at any time via Settings → Account Security → Deactivate Account. We'll immediately freeze it from further play. Any balance remaining will be paid to your registered withdrawal method within 5 business days. Once closed, your account cannot be reopened; a new registration is required.
Open live chat and provide your bet ID, game name and the time the bet was placed. Our team will pull your session logs and game history to investigate. If an error is found, we'll correct your balance within 24 hours and send you a written explanation via email.
We do not sell your personal data. We share only the payment information needed with your bank or e-wallet provider to process deposits and withdrawals, and with our fraud-detection partner to keep your account safe. All third parties sign strict confidentiality agreements.
